Terms & Conditions

Definitions

This Agreement, as varied from time to time, applies to all sales of goods and the provision of all services by the Supplier to the Client pursuant to the Agreement, together with any non-excludable conditions and warranties expressed by law, constitutes the entire agreement between the parties.

• “Agreement” means these terms and conditions herewith.
• “Client” means the person and/or business described as the client within the “Client Details” area of the
  order form, proposal, or Contract.
• “Authorization” means the acceptance of the proposal using the online portal, making a payment, or signing
  our paperwork/contract.
• “Business Day” means any day that is not a Saturday, Sunday, or public holiday in the Czech Republic.
• “Fees” means the Price together with any Additional Charges incurred by you relating in any way to this
  Agreement and the Services.
• “Bug” means any lack of function in the Services that is the direct result of a coding or design error by Pame Digital.
• “Training” means the instruction of 1 person in the operation of the Services with an online meeting with Pame Digital, at an agreed time and date.
• “Website” means your website designed, built, and hosted pursuant to this Agreement.
• “Scope” means the document entitled “Scope” provided by Pame Digital to the Client and which describes the Services Pame Digital offers to perform for the Client pursuant to this Agreement.
• A “reasonable time frame” is within 12 months however shall be extended by client requests, amends, or delays.
• “Intellectual Property” means the intellectual property attaching to the Services including copyright, patents, trademarks, design rights, and domain names whether registrable or not and whether registered or not.

“Confidential Information” means all the information provided by one party to the other in connection with this Agreement where such information is identified as confidential or ought reasonably to be considered to be confidential based on its context, nature or the manner of its disclosure, but excluding:

• information that is in the public domain other than by a breach of this Agreement; and
• information developed independently by a third party.

Without limiting the foregoing, Confidential Information includes the terms of this Agreement and the contents of the Scope.

• “Price” means the fees outlined by Pame Digital.
• “You” and “Your” means the Client named within the “Client Details” area.
• “Our”, “Us”, “Pame Digital” and “We” means the “Supplier” and associated brands and businesses.
• “Notice of completion” means a notice in writing, given by Pame Digital to the Client advising that the goods or services subject to the Contract have been provided and completed by the Supplier.

Offers

You are engaging Pame Digital to provide the Services as defined in the “Contract”.

To accept our offer to provide the Services you must accept the offer of Pame Digital using the online acceptance system or sign our paperwork or pay either the agreed Deposit / Initial Payment or agree to a payment schedule (any of these acts, individually or combined is considered “Acceptance”).

If Acceptance does not take place within 28 days from the date the document is provided to you, then our offer to provide the Services will expire without further notice to you. This may be extended by mutual agreement.

Services

Pame Digital will produce the chosen services to the specifications contained in the Scope (herein referred to as “the Services”) our services offered include:

• Graphic Design / Web Design.
• Website Development.
• Search Engine Optimisation.
• Content Writing.
• Google Ads / PPC Services.
• Conversion Tracking.
• Domain Name Acquisition.
• Hosting.
• Technical Support.
• Training.
• Consultancy.
• Conversion Tracking.

Price

You agree to pay Pame Digital the Price for the Services in accordance with the Contract.

The Supplier may, at the cost of the Client, engage the services of a debt recovery agency to assist it, if payment is more than 7 days late. The engagement of a debt recovery agency may result in your credit file being updated, having a negative impact on your credit history.

Pame Digital is retained to undertake the Services exclusively. No part of the Services may be undertaken by you or by any third party instructed by you.

Notices

All notices must be in writing and can be given by:

1. Hand delivery between the hours of 9.00 am and 4.30 pm (GMT+1)
2. Registered post.
3. Email

A notice is deemed to be given and received:

• If delivered in accordance with clause 1, on the next Business Day after delivery.
• If sent in accordance with clause 2, in 5 Business Days after the day of posting.
• If delivered in accordance with clause 3, on the next Business Day after sending.

A Notice of Completion will be issued upon achieving a milestone and the relevant amount is due within 7 days.

The Client will inspect the goods and services provided by the Supplier within 7 days of receipt of a Notice of Completion and must within that period:

• Give the Supplier written notice of any matter by virtue of which the Client alleges that the goods or services are not in accordance with the Contract.
• Make a payment of the Balance of the price. The Supplier shall have no obligation to rectify or replace any goods or services not in accordance with the Contract where notice is not given by the Client within seven days after the date of provision.

Breach & Termination

You will breach this Agreement upon:

• failure to have provided content as required within 4 weeks of signing this agreement.
• contravention of your obligations pursuant to Warranty Indemnity & Confidentiality terms previously listed.
• termination of the Hosting.
• being unresponsive to our communication.
• failure to conduct yourself in a professional manner.
• being rude or aggressive towards the Supplier.
• referring to any of our companies, brands, staff/agents on social media, forums, reviews, or websites.

Pame Digital may terminate this Agreement upon the occurrence of any of the events described immediately above, where you have failed to remedy the breach within 14 days of notice.

In addition to these clauses, any party may terminate this Agreement by written notice to the other party if any of the following events has occurred with respect to the other party:

• a material breach of this Agreement which is not remediable or if the other party has not remedied within 14 days of written notice.
• an insolvency event occurs, other than an internal reconstruction with notice to the other party.

Upon termination:

The parties are immediately released from their obligations under this Agreement except those obligations contained within the Price, Additional Charges, Warranties & Indemnity clauses, and any other obligations which by their nature survive the termination within their contractual period.

• each party retains the claims it may have against the other.
• you must immediately pay any outstanding Fees.

Early termination clause:

If you decide to terminate your contract early outside of any instant termination clause in these terms and conditions there will be 50% of the expected remaining contract revenue due with a 30-day notice in writing.

General Provisions

In regards to the production of the chosen Services, Time is not of the essence. The Services will be provided within a reasonable time frame as defined above.

Nothing in this Agreement creates any relationship of partnership or agency between the parties.

If a provision is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.

This Agreement and the Scope together form the entire agreement between the parties about its subject matter and supersede all other representations, arrangements, or agreements. Except as expressly set out in this Agreement or the Scope, no party has relied on any representation made by or on behalf of the other.

Unless otherwise expressly stated in the Contract, no waiver or relaxation in whole or in part of any of the terms and conditions of the Contract will be binding on the Supplier unless in writing and signed on by a Director of the Supplier. Any such waiver or relaxation shall be limited to the term or condition and occasion in question.

A party will not be responsible for a failure to comply with its obligations under this Agreement to the extent that its failure is caused by an event beyond the control of that party (“Force Majeure”) provided that the party so affected keeps the other party closely informed and uses reasonable endeavors to rectify the situation.

Without limiting any other right to terminate under this Agreement, if Force Majeure affects a party’s performance under this Agreement for a period of more than 30 consecutive days, the other party may immediately terminate this Agreement by written notice.

All recurring services such as SEO & PPC will continue after the initial term on a month-by-month basis unless canceled by the client in accordance with our standard terms and conditions. Clients must provide a minimum of 30 days’ notice in writing to hello@pamedigital.com or to the website’s contact form.

Non-payment of invoices can result in all services with Pame Digital being suspended until the account is paid up to date. This includes the suspension of website hosting for non-payment of web design, online marketing & other services.

Any action or thing that falls due to be done on a day that is not a Business Day will fall due on the next Business Day.

The law of the Czech Republic governs this Agreement and each party submits to the jurisdiction of the courts of the Czech Republic.

The Client agrees that there is no cooling-off period and that any funds debited or received are nonrefundable.

Cancellation of any Direct Debit Authority does not affect your liability to pay the fees in full under the contract.

Confidentiality

A party must not, without the prior written consent of the other party, use or disclose the other party’s Confidential Information unless expressly permitted by this Agreement or required to do so by law or regulatory authority.

Each party must implement and maintain effective security measures to prevent unauthorized use and disclosure of the other party’s Confidential Information.

A party may:

• use the Confidential Information of the other party solely for the purposes of complying with its obligations and exercising its rights under this Agreement and
• disclose the Confidential Information to its personnel or advisers to the extent necessary for them to know the information for the purposes related to this Agreement but only if reasonable steps are taken to ensure that the confidentiality of the information is retained.

Additional Charges

Subject to the Price, all work requested by you and undertaken by Pame Digital in addition to the Services will incur charges additional to the Price (“Additional Charges”).

• As of the date of this Agreement, the Additional Charges are 100€ / hour + VAT.
• The minimum charge is one hour.
• Except for the agreed and quoted work.

Where the Supplier, at the request of the Client, provides services in addition to those specified in the Scope of Works, and no Price for those additional services has been agreed to by the parties in writing signed by them, the Supplier’s fee for those additional services shall be the number of hours (or part thereof) spent by each employee of the Supplier in providing those services multiplied by the Supplier’s hourly rate.

Intellectual Property

You authorize Pame Digital to display your Services in its portfolio, including but not limited to the portfolio displayed on https://pamedigital.com, and media releases.

You also agree for a Pame Digital logo to be placed on the footer of your website and hyperlinked to any of our websites with a “Do Follow” tag.

Subject to the full payment of the Price, the Intellectual Property shall be vested in you and Pame Digital thereupon assigns the Intellectual Property to you.

Indemnity

You hereby unconditionally and irrevocably agree to indemnify and keep indemnified Pame Digital, its officers, employees, and agents against any and all actions, claims, demands, losses, liabilities, or costs (including legal costs) that arise, or result from, or are connected in any way with the Services, the Hosting, including but not limited to the sale of any product or service via your Website, except to the extent to which it arises out of any breach by Pame Digital of this Agreement.

If the Client orders goods or services in its capacity as trustee of a trust, the Client warrants that it has full power and authority to accept goods and/or services under the Contract for the benefit of the trust, warrants that its right of indemnity against the trust property is unrestricted and will not be adversely affected by the Contract, agree that it will be bound

by the Contract both personally and in its capacity as trustee of the trust, acknowledges that its liability for indebtedness incurred while a trustee will apply even if it ceases to be a trustee of the trust for any reason. and acknowledges that its liability will not be limited to the assets of the trust.

Limitation of Liability

Pame Digital excludes all liability in respect of loss of data, interruption of business, or any consequential or incidental damages or loss.

To the full extent permitted by law, Pame Digital excludes all representations, warranties, or terms (whether express or implied) other than those expressly set out in this Agreement.

Pame Digital’s total aggregate liability for all claims relating to this Agreement is limited to 35% of the Price and any Additional Charges incurred by you.

Each party’s liability for any claim relating to this Agreement will be reduced to the extent to which the other party contributed to the damage arising from the claim.

The Supplier will not be liable to the Client for any loss or damage of any kind sustained by the Client as a consequence of any breach of the Supplier’s obligations pursuant to the Contract.

If failure to supply is caused by matters beyond the Supplier’s reasonable control including (without limitation) acts of God, acts of any government, war or other hostility, national or international disaster, the elements, fire, explosion, power failure, equipment failure, strikes, lockouts, inability to obtain necessary supplies and any other force majeure occurrence.

This Agreement is to be read subject to any legislation, which prohibits or restricts the exclusion, restriction, or modification of any implied warranties, conditions, or obligations. If such legislation applies, to the extent possible, Pame Digital limits its liability in respect of any claim to, at Pame Digital’s option:

In the case of goods:

• the replacement of the goods or the supply of equivalent goods.
• the repair of the goods.
• part payment of the sum chargeable by Pame Digital (without discount) if it supplied those goods to an unrelated third party. or
• part payment of the sum chargeable by Pame Digital (without discount) if it repaired those goods for an unrelated third party, and

In the case of services:

• the supply of the services again. or
• part payment of the sum chargeable by Pame Digital (without discount) if it supplied those services to an unrelated third party.
• Upon the request for a cancellation or handover of complete files and hosting from Pame Digital you agree to release us of all liability as we will no longer control all components and therefore can not guarantee or rectify its operation functionality.

Warranties

Each party warrants that:

• the execution and delivery of this Agreement have been properly authorized.
• it has the full corporate power to execute, deliver and perform its obligations under this Agreement. This Agreement constitutes a legal, valid, and binding obligation of is enforceable in accordance with its terms by appropriate legal remedy.
• this Agreement does not conflict with or result in the breach of or default under any provision of its constitution, or any material term or provision of any law or regulation to which it is a party or subject or by which it is bound.
• there are no actions, claims, proceedings, or investigations pending or threatened against it or by it of which it is aware and which may have a material effect on the subject matter of this Agreement.

In addition to the warranties above, Pame Digital warrants that:

• it will exercise reasonable skill, care, and attention in providing the Services.
• the Services will not contain any viruses as of the date of activation.
• the Services will be compatible with Internet Explorer 9 and above, and the latest versions of Mozilla Firefox, Google Chrome, and Safari.
• other than in relation to material included in the Services by you or any third party from time to time, any use of the Services by you in accordance with this Agreement will not infringe the right of any party and will not breach any applicable law.

In addition, you warrant that any material which you cause to be published, displayed, or contained with the provided Services will not contain any illegal or unethical material or activity.

You warrant that you own the copyright or have been granted copyright for all, text, images, and materials used.

Business Relationship

The relationship between the Client and Pame Digital is important to ensure that the Client’s work is completed efficiently and to the Client’s satisfaction, however, if the relationship breaks down for whatever reason Pame Digital has the right to immediately cease all work on behalf of the Client without notice and without any liability whatsoever.

Having received notice of the breakdown in the business relationship the client must immediately pay all outstanding monies due to Pame Digital at which point the Client will receive full title to the work completed.

Examples of when a relationship can breakdown include but are not limited to:

• Abusive and Insulting Language
• Unrealistic Demands
• Breakdown in Communication
• Poor Client Co-operation

Retention of Title

Pame Digital retains title to all work carried out on behalf of the Client until paid for in full.

Web Development Terms & Conditions

Definitions

• “Bug” means any lack of function in the Services that is the direct result of a coding or design error by Pame Digital.
• “Training” means the instruction of 1 person in the operation of the Services by an online Pame Digital meeting, at an agreed time and date.
• “Website” means your website designed, built, and hosted pursuant to this Agreement.
• “Scope” means the document entitled “Scope” provided by Pame Digital to the Client and which describes the Services Pame Digital offers to perform for the Client pursuant to this Agreement.
• A “reasonable time frame” is within 12 months however shall be extended by client requests, amends, or delays.

Bugs

Pame Digital will endeavor to rectify any Bugs for which Pame Digital receives written notice, up until the expiration of 90 days from the date of activation of your Services.

Tweaks, amends, or improvements in usability, functionality, or design are not considered a Bug, they are considered outside the original Scope and as such are billable at the standard hourly rate.

Pame Digital does not support or warrant any bugs derived from obsolete browsers such as Internet Explorer 6 and versions of other browsers that are more than two versions old.

Pame Digital shall do a reasonable level of testing of your Services, however, the Client is responsible for thoroughly testing your Services for any Bugs during the warranty period.

Provision of Content and Communication

Pame Digital will always endeavor to complete the development of the client’s website efficiently and within a reasonable time frame, however, this relies on the cooperation of the client to provide content in a timely manner.

The client agrees to respond to any form of communication from Pame Digital within two working days or 48 hours.

The client’s website will be archived under the following circumstances:

1. When a client is non-responsive to any form of communication from Pame Digital including, but not limited to, telephone and email communication for 15 working days or more.
2. When the client does not provide website content for 15 working days or more e.g. text and images.
3. When the development process lasts longer than 20 working days due to the slow provision of content from the client or lack of responses to telephone and email communication.
4. A re-activation charge of 100€ + VAT must be paid prior to the website going live once again.

In the above circumstances, the client’s website will be archived without notice and an archive charge of 250€ + VAT levied which will fall due immediately upon receipt of the invoice. There will then be a monthly archive charge of 50€ + VAT.

Mobile Responsive, Devices, and Screen Resolution

Pame Digital does not guarantee every single resolution sequence and ‘dragging and dropping’ the browser is not a sign of correct screen re-sizing. All websites are designed to work to the following resolutions and internet browsers:

Screen Resolutions

*Pame Digital no longer cater to Internet Explorer.

Further resolutions or devices requested by the clients would be billed as additional development time based on the hourly rate.

Notices

Pame Digital will provide notices in the form of an invoice when milestones are achieved. Once the invoice is received, payment will be due within the stated period, generally 7 days.

Notices will be provided for “Deposit”, “Design Sign Off” and “Supply of Development Link”, or as per the contract terms.

PPC Terms & Conditions

• Comply with all Google Ads & Bing terms and conditions, which update regularly.
• There is a minimum 4-month term on all campaigns unless otherwise stated on the contract.
• You will not get direct access to the Ads portal.
• Monthly Statements/receipts from Ads & Bing can be sent on request:
• We will provide reports generated via Google Analytics and various 3rd party software linked to the Ads accounts.
• Any tracking telephone numbers remain our property.
• After cancellation, you will forfeit any outstanding credit, it shall not be refunded under any circumstances. For cancellation of Google Ads services, we require 30 days written notice to hello@pamedigital.com and all charges are pro rata.

Cancellation

The PPC contract will continue after the initial term on a month-by-month basis unless canceled by the client in accordance with our standard terms and conditions. Clients must provide a minimum of 30 days’ notice in writing to hello@pamedigital.com or to the website’s contact form.

SEO Terms & Conditions

Disclaimer

We make no guarantee the targeted phrases will move in a positive direction, especially if the targeted website has:

• engaged in SEO previously.
• has poor or duplicate content.
• is on an SEO-unfriendly content management system (CMS).
• if we cannot get access to your hosting and or CMS.
• is suffering from a penalty, either automatic or manual from Google.
• has an unnatural link profile.
• is hosted on a slow or blacklisted server.

The standard term of an SEO contract is for 6 months. Any variations to a shorter contract period must be signed off by Pame Digital’s management prior to the agreement being signed.

Furthermore, you should be aware that Google continually updates its search algorithm, which may have a negative impact on your rankings at any time, this does not release you from your contract.

We will endeavor to rectify any negative losses as quickly as we can but make no guarantees you will recover.

In rare instances we may have to move your website to a new domain to remove a penalty, you have to accept the change if we recommend this action.

Website Amendments Made by the Client

Pame Digital will only provide editor access whilst you are under an SEO retainer to avoid modifications being made that may negatively impact our efforts and your SEO improvements. Pame Digital must be notified of any changes that the client proposes to make to the website prior to such changes being made as some amendments may have a negative effect on the ranking of the website within the search engines.

Examples of changes that WILL affect the website’s ranking include but are not limited to the following: amendments to Header Title tags, uploading duplicate content, changing navigation, and creating links to third-party websites.

ALL proposed changes by the client to the website must be approved in writing by Pame Digital before being actioned. Failing to do so releases Pame Digital from any liability in the event that the website’s ranking falls.

Clients who make changes without consulting Pame Digital do so at their own risk.

Suspension

SEO campaigns can be suspended for 1 month or 2 months. The client acknowledges their rankings will be affected by a suspension of their service & they take full responsibility for the expected loss of position. The client acknowledges Pame Digital will not be responsible for returning their rankings, once the campaign is recommenced. The campaign will be continued with the same level of resources used prior to the suspension.

Cancellation

The SEO contract will continue after the initial term on a month-by-month basis unless canceled by the client in accordance with our standard terms and conditions.

Clients must provide a minimum of 30 days’ notice in writing to hello@pamedigital.com or to the website’s contact form.

Blogger Outreach

All fees are non-refundable.

Pame Digital has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future. The Client’s website may be excluded from any blog, website, directory, or search engine at any time at the sole discretion of the search engine or directory which are updated from time to time, such updates are also out of our control.

Pame Digital has no control over website and blog owners removing links and content or deleting/moving/ changing their website.

These placements will not be refunded or replaced.

Under no circumstances shall Pame Digital be liable to you (the end-user) or your clients or users for any damages

whatsoever, including (without limitation) any direct incidental or consequential damages, loss of profits, or any claims of yours or third-party websites. You, the end user assume all risks and potential damages (known or unknown) associated with using Pame Digital’s services.

Pame Digital reserves the right to tweak anchor text and other order details to ensure successful placements and your irrevocably consent to us doing so.

Pame Digital does not guarantee search engine positions for any particular keyword, phrase, or search term. Pame Digital does not guarantee any traffic increases.

Domain Authority will fluctuate over time, Pame Digital has no control over a placement site’s increase or decrease in Domain Authority after the initial placement.

Hosting Terms & Conditions

“Hosting” means hosting Services provided by Pame Digital on a month-to-month basis, or annual (12 months) basis.

For annual hosting Services, the 12 months of the Hosting is calculated from the date of Activation of the services.

You may discontinue your Hosting at any time. Discontinuing your Hosting does not affect your liability to pay the Fees.

If you decide to host your services away from Pame Digital or their approved hosting providers, Pame Digital will not warrant or support the services regardless of the date of activation, you will have to resolve any issues with your new hosting provider.

When your Hosting is due for renewal, you have seven days to pay it, failure to do so will result in the suspension of your Hosting.

Additional fees starting from 50€ + VAT will be payable to reinstate your website if it is suspended due to non-payment.

If your Hosting was paid annually, the renewal shall remain annually.

Pame Digital will not under any circumstances provide FTP or cPanel access to websites hosted on our servers.

This is to protect the integrity of the hosting environment, ensure security and is non-negotiable.

If you require a backup of your site, including when you wish to change hosting provider, Pame Digital can provide it for the Client within 96 business hours, free of charge, a backup of the website in electronic formats.

Pame Digital can assign your Hosting to another provider at any time. If this occurs, then notwithstanding anything to the contrary in this Agreement:

• you will be advised.
• your Hosting fees will thereafter be payable to the provider to whom your Hosting is assigned. and
• your Hosting will be subject to terms and conditions set by the provider to whom your Hosting is assigned.

It is your responsibility to provide notice to Pame Digital (hello@pamedigital.com or via the website’s contact form) once the site has successfully been moved to your new hosting environment. Until the notice has been provided to Pame Digital, all fees payable to Pame Digital for hosting may still be applicable.

Cancellation

The hosting will continue after the initial term on a month-by-month basis unless canceled by the client in accordance with our standard terms and conditions. Clients must provide a minimum of 30 days’ notice in writing to hello@pamedigital.com or to the website’s contact form. Should the website not be moved or notice not be given to Accounts as above, the fees will continue to be payable.

Website Warranty

General

1. It is an implied contract term that Pame Digital will deliver a fully functioning Website.
2. Delivery of the Client Website takes place once the Website is published “live” on the World Wide Web as a fully functioning Website in accordance with the Client’s specifications as detailed in the email communication between the Client and Pame Digital.
3. Any functional issues with the Website will be resolved by Pame Digital free of charge within the terms of the Warranty as detailed in the following terms.
4. Functional and design changes or additions required post-delivery will be chargeable at the Pame Digital standard hourly rate.
5. This Warranty does not apply if the Client owes money to Pame Digital outside the normal payment terms.

Warranty Term

• A 90-day Warranty is supplied with every website.
• The warranty can be extended for a period of 12 months which will be automatically renewed unless terminated by the client in writing 30 days in advance of the anniversary of this agreement.
• The decision about what is a warrantable defect is at the sole discretion and determination of Pame Digital
• Any work provided under warranty shall be completed within a reasonable time as determined by Pame Digital.
• Any disputes in relation to warranty claims, if not resolved with the Pame Digital account manager, shall be brought to the attention of the Pame Digital office manager whose decision will be final and binding on both parties.
• If Pame Digital accepts a claim under the warranty and while rectifying the issue, subsequently determines, in its reasonable opinion, that the defect is excluded from the warranty conditions, the customer shall be liable to pay Pame Digital’s standard rates and charges for the remedial work.
• Warranties are not transferable to new owners of websites.
• Pame Digital reserve the right to terminate the warranty without notice if, in their reasonable opinion, the website is not being used in accordance with its original specifications or purpose.
• To the full extent permitted by law:- Pame Digital will not be liable for any loss, damage, or alterations to third-party hardware, software, programs, data, and/or information stored on any media, no matter how occurring. or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.- Pame Digital’s aggregate liability in respect of all claims under the Warranty shall not exceed the original purchase price or at Pame Digital’s option, replacement of the product with a like or similar product.- Pame Digital excludes all other warranties, conditions, terms, representations, and undertakings whether express or implied.
• This warranty is governed by the laws of the Czech Republic and represents the entire agreement between the parties.

Payment Terms

• The extended warranty must be paid for monthly or annually in advance by direct debit.
• The warranty will automatically terminate in the instance of non-payment.

Exclusions

The following items are deliberately excluded from the Warranty

Hosting

– Issues directly attributed to Hosting are excluded and the Hosting provider’s T&C applies.

Hacking

– Issues caused by hacking are excluded unless the client has a security extension supplied by Pame Digital.

DNS Settings

– a non-approved change in the DNS settings.

Permanent Links

– a change to the permanent links

Static Page Settings

– a change to the front page/home page static page settings

Plugins

– the installation of extra plugins

– deleting existing plugins

Active Theme

– the deactivation of the currently active theme and plugins

Deleted File

– Deleting a file.

Deactivated Theme or Plugin

– a deactivated theme or plugin

Non Compatible Theme or Plugin

– a non-compatible theme or plugin.

Third-Party Service

– the removal and or the deactivation of a third-party service e.g. payment gateway

Expired License

– an expired license for a third-party service

Infected File

– an infected file. text, image, or video

Posts and Custom Posts

– a deleted Post or Custom Post

Third Parties

– Technical issues caused by third parties

Users

– Deletion of users without reassigning content

Development

– Development is excluded from the warranty and will be chargeable to the client.

Payment Terms & Conditions

Initial Terms of the Arrangement

You hereby authorize Pame Digital to request debits for Digital Services via Online banking money transferring.

Debit Terms and Conditions

This document outlines our service commitment to you, in respect of the Payment arrangements made between Pame Digital, (“the Supplier”) and you (“the Client”). It sets out your rights, our commitment to you, and your responsibilities to us together with where you should go for assistance.

Pame Digital will keep the information about your nominated online banking account at the financial institution private and confidential unless this information is required for the following reasons:

• For our financial institution to initiate the drawing of your nominated online banking account.
• For our financial institution in relation to a dispute.
• As required by law.

Pame Digital will keep a record of your online banking account’s data for 2 years from the last Payment date.

Drawing Arrangement

You acknowledge that the debit amount will be debited from your account according to the terms and conditions of the agreement with our Business.

You acknowledge that there may be a delay in processing the initial debit and those thereafter if:

• there is a public or bank holiday on the day of the debit, or any day after the debit date.
• a payment request is received by Pame Digital on a day that is not a banking business day in the Czech Republic.
• a payment request can be received after normal Pame Digital cut-off times, Monday to Friday.
• Any payments that fall due on any of the above will be processed on the next possible business day.

Changes to the Arrangement or Initial Terms

You acknowledge that Pame Digital is to provide at least 14 days’ notice via email if it proposes to vary the initial terms of the arrangement are made. This notice will state any changes to the amount, frequency, and any other changes to the initial terms.

If the Client wishes to discuss any changes to the initial terms, please contact us at hello@pamedigital.com, via the website’s contact form or at our phone numbers GR: (+30) 6942468284 and CZ: (+420) 606105556.

You acknowledge that you will contact the Business at least 7 working days prior to the next scheduled payment date if you wish to cancel, suspend, alter or defer any of the debit arrangements. You acknowledge that any request by them to stop or cancel the debit arrangements will be subject to the terms and conditions of the contract or at the discretion of Pame Digital.

If the Client wants to make changes to the payment arrangements, contact us at hello@pamedigital.com, via the website’s contact form, or at our phone numbers GR: (+30) 6942468284 and CZ: (+420) 606105556.

Cancellation of any debit arrangement will be subject to approval by Pame Digital and does not affect your liability to pay the fees in full under the contract.

Disputes

You acknowledge that any disputed debit payments will be directed to or Business or email hello@pamedigital.com

Pame Digital will endeavor to resolve the matter directly with you & provide evidence to support the drawing.

You will receive a refund of the drawing amount to the online banking account the money was originally debited from, if Pame Digital cannot substantiate the reason for the drawing.

If you do not receive a satisfactory response from Pame Digital to your dispute, you agree to contact your financial institution.

Responsibilities of the Client

You acknowledge that bank account details have been verified against a recent bank statement to ensure the accuracy of the details provided and You will contact your financial institution if you are uncertain of the accuracy of these details.

You acknowledge that is your responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honored on the debit date. Direct debits normally occur overnight, however, transactions can take up to three (3) business days depending on the financial institution.

Accordingly, You acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, You agree that Pame Digital will not be held responsible for any fees and charges that may be charged by either your financial institution or ours.

You acknowledge and agree it is your responsibility to ensure your nominated accounts can proceed with bank transfers. You acknowledge and agree to advise Pame Digital if the nominated account is transferred or closed. You agree to contact your Financial Institution if you need to confirm these points.

You acknowledge that you will be responsible for any fees and charges applied by your financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fees as may be incurred by Pame Digital.

You authorize Pame Digital to attempt to request again any unsuccessful bank transfer after 3 business days. If the bank transfer remains unsuccessful after 14 days, You authorize Pame Digital to suspend all services, pending bank transfer.

Cancellations

Cancellation Requests will only be acknowledged by Pame Digital if submitted using the website’s contact form.

Cancellation Requests may not be acknowledged if submitted by phone or email.

Cancellation of the Online banking money transfer does not affect your liability to pay the fees in full under the contract.